Shipping Policy

Thank you for shopping with signsxcel. This Shipping Policy outlines our shipping practices, delivery timelines, and responsibilities in accordance with U.S. eCommerce standards.

1. Shipping Regions

We currently ship to the following regions:

🇺🇸 United States

We offer shipping across the United States with multiple delivery options available at checkout.

📦 Selected U.S. States (Separate Shipping Rates)

Certain states have independent shipping rates calculated separately:

• Alaska
• Hawaii
• Puerto Rico

Shipping costs and delivery times for these regions may differ from standard U.S. shipping.

🌍 International Shipping

At this time, shipping is not available to countries or regions outside those listed above unless otherwise specified.

2. Shipping Methods

We offer the following shipping options:

• Free Shipping (available on qualifying orders)
• Expedited Shipping (faster delivery at an additional cost)
• Local Pickup (if available based on your location)
• Standard Carrier Shipping (UPS) for specific regions or orders

Shipping options and rates will be displayed at checkout based on your delivery address.

3. Processing Time

• Orders are typically processed within 3–6 business days (excluding weekends and holidays)
• Custom or personalized products may require additional processing time

Once your order is processed, you will receive a confirmation email with tracking information.

4. Estimated Delivery Time

Delivery times vary depending on the shipping method selected:

• Standard Shipping: 7–14 business days
• Remote Areas (AK, HI, PR): 10–15 business days

Please note that delivery times are estimates only and not guaranteed.

5. Shipping Costs

• Shipping fees are calculated at checkout based on your location and selected shipping method
• Free shipping promotions (if available) apply only to qualifying orders and regions
• Additional surcharges may apply for remote locations

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
You can use this number to monitor your shipment through the carrier’s website.

7. Delays and Exceptions

signsxcel is not responsible for delays caused by:

• Shipping carriers (e.g., UPS delays)
• Weather conditions or natural disasters
• Customs processing (if applicable)
• Incorrect or incomplete shipping addresses provided by customers

8. Incorrect Address

Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at [Insert Email Address].

9. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 7 days of delivery
• Provide your order number and supporting photos (if applicable)

We will work with the carrier to resolve the issue and determine eligibility for replacement or refund.

10. Risk of Loss

All orders become the responsibility of the customer once they are delivered to the shipping address provided.

11. Local Pickup

If available, local pickup options will be shown at checkout.
You will be notified when your order is ready for pickup.

12. Contact Us

If you have any questions regarding shipping, please contact us:

Brand Name: Signsxcel
Email: sales@signsxcel.com
Business Address:1633 W SAN BERNARDINO RD STE A COVINA CA 91722 US